Join Our Team

Account Manager

Account Manager | Full-time

PRIMARY OBJECTIVE:

The Account Manager (AM) is responsible for owning, managing and executing on the day to day activities that support a client’s overall account strategy. These activities may include consulting on interactive solutions, identifying client business development opportunities, planning, executing, and managing the day-to-day account aspects of a client engagement and focusing on client satisfaction initiatives. The Account Manager partners with other client team members to ensure that Seventh Point’s marketing engagements meet all account requirements and client expectations are of the highest quality. The goal of the AM is to ensure all client account activities and interactive engagements are successful per the account plan and positively impact the overall client satisfaction.

RESPONSIBILITIES:

Client Communication & Consultation

  • Becomes primary day to day contact for key client alignments
  • Establishes a consultative relationship with client contacts and develops an understanding of client goals and how they relate to the overall account plan/relationship cycle.
  • Communicates account and/or engagement objectives and success criteria for the client internally and externally
  • Serves as first line of support for client questions
  • Learn, understand and apply interactive marketing to provide client solutions
  • Be a resourceful problem solver

Interactive Engagement Lead

  • Advocates client’s needs to creative, strategy and technology teams to develop the ideal solution.
  • Ensures the use of best practices and applies lessons learned from previous engagements
  • Sets engagement quality and performance standards and oversees quality of strategy, creative and technical output
  • Oversees, reviews and delivers engagement deliverables, including:
    • Business and creative strategy documents
    • Interactive solutions

Project Analytics

  • Develops a project plan based on the established timeline and budget
  • Tracks actual project performance and costs against project plan
  • Maintains internal project tracking systems
  • Proactively identifies and manages risks to the established project timeline and budget

Business Development

  • Proactively provide clients with ideas and business building opportunities
  • Identifies client needs that require assistance from the Account Director

QUALIFICATIONS, EXPERIENCE, KNOWLEDGE AND SKILLS:

  • 2+ years professional service organization marketing experience is a plus
  • Experience with project management in an agency environment
  • Proven success and interest in a client service role
  • Demonstrated expertise with project management principles and practices
  • Excellent client management and communication skills
  • Demonstrated experience and knowledge in strategic digital and traditional marketing
  • Strong written and oral communication and problem-solving skills

Please send cover letter, resume and three professional references to:

Ted Rooke
Vice President of Media Services
Email Ted

About Seventh Point

Seventh Point opened its doors in 1985 as a full-service advertising agency serving local Hampton Roads clients. Within our first couple years, we were fortunate to handle a couple national and regional clients. As a young agency we were pushed to hone our media capabilities and our video production expertise to keen standards far beyond what is normally expected of a local agency. That expertise and those standards in media and production remain our obsession to this day.